Personal Help Center

How to report phishing or suspicious emails.

I was scammed — what should I do?

How does Trustly work to prevent fraud?

I don’t recognize a payment — could it be fraud?

How long does a withdrawal take?

How long does a refund take?

How do refunds work with Trustly?

Can Trustly cancel or reverse a payment?

How long does it take to activate?

What happens when I activate a gambling block?

How do I lift my gaming block or unblock my account?

I want to block myself from using Trustly for gambling.

I made a manual bank transfer directly to Trustly — what happens now?

I received a message about a delayed payment.

I don’t recognize a payment from “Trustly Group AB.”

I was charged twice for the same deposit.

My deposit failed, but the money was still deducted.

My deposit was successful, but the merchant hasn’t received the funds.

Why do Trustly require access to my bank account for X days.

Why do I need to verify with BankID?

Why I can't select my bank account?

Why isn’t my bank showing in the list?

I encountered an error during my payment.

Why was my payment declined?