I cannot select a bank account

Trustly only accepts certain bank account types to make sure your payment can be processed correctly. If your bank account does not meet these requirements, it will not appear as an option to select.

Your bank account may not be available if:

• It is a business account or savings account.
• Your bank has set restrictions on the bank account.
• The bank account does not have enough funds to cover the payment.
• The bank account does not support the currency of the payment.

What to check

Check that the bank account you want to use:

• Is a personal current account in your name
• Is active and has no restrictions
• Has enough funds to cover the full payment amount
• Supports the currency of the payment

If your bank account meets all of these requirements and you are still unable to select it, contact Trustly through the contact page.

If none of your bank accounts are eligible

If none of your bank accounts meet the requirements, you will not be able to complete the payment through Trustly.