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Payment Help

Why did my payment fail?

My payment failed, but money was taken from my bank account

My payment failed and no money was taken

I sent money directly to Trustly by mistake

I paid, but did not receive my order, booking, or ticket

What does “Potential Transfer Delays” mean?

What is a proof of payment?

My bank is not in the list

I was charged twice

I paid the wrong amount or sent a payment to the wrong recipient

I do not recognise a payment from Trustly Group AB

I cannot select a bank account

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Trustly Group AB (corporate identity number 556754-8655) is an authorized Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). Trustly Group AB conducts payment services in accordance with the Swedish Payment Services Act (2010:751) and Directive (EU) 2015/2366 on payment services (PSD2) and can provide cross-border payment services within the EU/EEA. Trustly UK Limited is an Authorised Payment Institution and is regulated by the UK Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (Firm Reference Number: 1005703).

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