Why did my payment fail?

If your payment failed, wait before you try again.

First, check whether money was taken from your bank account.

No money was taken

The payment did not complete.

Read related article "My payment failed and no money was taken".

Money was taken

Read the article that best matches what happened:

• If you saw an error during the Trustly payment, read related article "My payment failed, but money was taken from my bank account".
• If you saw an error after you returned to the merchant’s website or app, read related article "I paid, but did not receive my order, booking, or ticket".
• If you did not see an error, or you are not sure when the problem happened, read related article "I paid, but did not receive my order, booking, or ticket".