Personal Help Center

I received a message about a delayed payment

What is a proof of payment?

Payment failed in checkout but money was taken

My payment failed due to a technical error

My bank is not in the list

I was charged twice

I want to request a refund

I sent money directly to a Trustly bank account

I received a letter from Trustly confirming my address

I paid the wrong amount or sent a payment to the wrong recipient

I have not received my withdrawal or refund

I have been a victim of fraud

I do not recognise a payment from Trustly Group AB

I did not receive my order, booking, or ticket after payment

I cannot select a bank account

How Trustly protects your payments

How to report a phishing email

How to remove a gambling block

How to activate a gambling block

How long a refund takes