Personal Help Center

Which banks are supported by Trustly?

What is Trustly and how do I pay with it?

Using Trustly at online casinos

How do I log in to a Pay N Play gaming site?

How do I contact Trustly Customer Support?

Does Trustly charge any fees?

Do I need a Trustly account?

Are there limits when paying with Trustly?

When will my refund arrive?

How do I get a refund for a Trustly payment?

Why did my payment fail?

My payment failed, but money was taken from my bank account

My payment failed and no money was taken

I sent money directly to Trustly by mistake

I received a letter from Trustly confirming my address

I paid, but did not receive my order, booking, or ticket

How can I unblock gambling payments with Trustly?

How can I block gambling payments with Trustly?

What does “Potential Transfer Delays” mean?

What is a proof of payment?

My bank is not in the list

I was charged twice

I paid the wrong amount or sent a payment to the wrong recipient

I have not received my withdrawal or refund

I have been a victim of fraud

I do not recognise a payment from Trustly Group AB

I cannot select a bank account

How Trustly protects your payments

How to report a phishing email