I have been a victim of fraud
If you believe you have been a victim of fraud, or you were tricked into making a payment, take the steps below as soon as possible.
What to do
- Contact your bank immediately. Tell your bank what happened. Your bank can take steps to protect your bank account and stop further unauthorised activity. Your bank will notify Trustly directly if needed.
- Report the fraud to the relevant authority in your country, such as your local police department.
- If you know which merchant received the payment, contact the merchant directly and explain what happened. In some cases, the merchant may be able to help.
What to expect
Trustly will work with your bank and the merchant to support the investigation. The ability to recover your money depends on the circumstances of the fraud.
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