How do I contact Trustly Customer Support?

For help with a Trustly payment made in Europe, including the UK, first check the European Help Center and read the article that matches your situation.

Before contacting Trustly

Check who can resolve your issue:

• For questions about an order, booking, deposit, withdrawal or refund request, contact the merchant first.
• If you suspect fraud, contact your bank immediately.
• To identify a payment or check its status, use the Transaction Lookup Tool.

Contact Trustly Support

If you have read the relevant Help Center article and still need help, use the Trustly Support Contact Form.

Please avoid sending support requests directly to a Trustly email address. Always use the contact form instead. The form collects the information Trustly needs, sends your request to the correct team and helps resolve your enquiry more quickly.

Payments made in the North America

For a payment made in the North America, contact the North American support team.

The correct support team depends on where the payment was made, not where you live.

The European team cannot investigate a North American payment, and the North American team cannot investigate a European payment.