Personal Help Center

When will my refund arrive?

How do I get a refund for a Trustly payment?

Why did my payment fail?

My payment failed, but money was taken from my bank account

My payment failed and no money was taken

I sent money directly to Trustly by mistake

I received a letter from Trustly confirming my address

I paid, but did not receive my order, booking, or ticket

How can I unblock gambling payments with Trustly?

How can I block gambling payments with Trustly?

I received a message about a delayed payment

What is a proof of payment?

My bank is not in the list

I was charged twice

I want to request a refund

I paid the wrong amount or sent a payment to the wrong recipient

I have not received my withdrawal or refund

I have been a victim of fraud

I do not recognise a payment from Trustly Group AB

I cannot select a bank account

How Trustly protects your payments

How to report a phishing email

How long a refund takes