I don’t recognize a payment from “Trustly Group AB.”

If you see a payment from “Trustly Group AB” that you don’t recognise, it’s usually linked to a purchase or deposit made through a merchant using Trustly.

What you can do:

• Check your recent purchases or transactions to see if the payment matches
• Review any active subscriptions that may have triggered a recurring payment

In many cases, the payment becomes clear after reviewing recent activity.

Still need help?

If you don’t recognise the payment, please contact us via our support page. Include a proof of payment (PoP) showing your name, sending IBAN, receiving IBAN, date, amount, and any reference numbers. This helps us locate your payment and resolve the issue faster.