My deposit failed, but the money was still deducted.
If your deposit failed but the money was deducted, the funds are automatically refunded once they settle to Trustly’s bank account. Most refunds are processed within 72 hours, though in some cases it may take a bit longer depending on your bank.
What you can do:
- Please allow up to 72 hours for your refund to be reflected in your account
In most cases, no further action is needed.
Still need help?
If you haven’t received your refund after 72 hours, please contact us via our support page. Include a proof of payment (PoP) showing your name, sending IBAN, receiving IBAN, date, amount, and any reference numbers. This helps us locate your payment and resolve the issue faster.
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