Help CenterMissing Funds
I received a message about a delayed payment.

I received a message about a delayed payment.

Most payments are processed almost instantly. In some cases, it may take a little longer for the funds to reach the merchant, depending on your bank or other factors.

Payments are typically completed within 24 hours.

What you can do:

  • Continue with the payment and allow for a short delay
  • Or choose a different bank if you prefer a faster option

In most cases, the payment will go through without any further action.

Still need help?

If you continue with the payment and the funds haven’t appeared after 24 hours, please contact us via our support page. Include a proof of payment (PoP) showing your name, sending IBAN, receiving IBAN, date, amount, and any reference numbers. This helps us locate your payment and resolve the issue faster.

Was this article helpful?

Please select a reason for your feedback or provide a comment before submitting.

What would make this article more helpful to you?
0
/1000
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Thank you for your feedback!

Something went wrong. Please try again later.

Thank you for your feedback! You can submit another response tomorrow.

Fill out support form

Our European support team is available to help you seven days a week, and we usually respond within 24 hours.
Chat online with our customer service team during our opening hours:
- Monday to Friday: 09.00 - 16.30 CET

Contact us now