How to contact Trustly support

If you need help with a Trustly payment in Europe, please visit our Help Center:

https://www.trustly.com/support

This is the best place to start if you have a question or need help with your payment.

You can first check our Help Center, where you may find the answer you need straight away. If you still need help, please use the contact form on the page to get in touch with us.

Why use the contact form?

We highly recommend contacting Trustly through the contact form rather than sending an email directly.

Using the contact form helps us:

• Send your question to the right team
• Get the information we need to help you
• Respond to you as quickly as possible
• Help you find an answer in our Help Center before you need to contact us

Using the contact form is the best way to make sure your request reaches the right team and can be handled as efficiently as possible.

Did you use Trustly for a payment in America?

If you used Trustly for a payment in America, please contact our US support team through the US Support Center:

https://www.trustly.com/us/help

This also applies if you live in Europe.

If you used Trustly for a payment in Europe, the US support team cannot help with your request. They also cannot prioritise or speed up a request that you have already sent to our European support team.

For help with a Trustly payment in Europe, please use the contact form available through:

https://www.trustly.com/support