I want to request a refund
Trustly is a payment provider. Trustly processes bank transfers between you and the merchant. Trustly is not able to cancel payments, reverse payments, or issue refunds on a consumer's behalf.
If you paid with Trustly and want to request a refund, contact the merchant directly.
How to request a refund from the merchant
Contact the merchant directly and explain the reason for your refund request. The merchant will review your request and confirm the next steps with you.
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