How long does a withdrawal take?
Trustly processes payments but doesn’t initiate withdrawals directly. Withdrawals are handled by the merchant.
Once the merchant requests a withdrawal with Trustly, it’s usually sent to your bank account within 24 hours. In some cases—such as weekends or holidays—it may take a little longer.
What you can do:
- Allow up to 72 hours for the funds to appear in your account
In most cases, no further action is needed.
Still need help?
If the withdrawal hasn’t arrived after 72 hours, please contact us via our support page. Include a proof of payment (PoP) showing your name, sending IBAN, receiving IBAN, date, amount, and any reference numbers. This helps us locate your payment and resolve the issue faster.
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