The Merchant Portal email field is case sensitive. If you are certain you are entering the correct information, try entering your email address differently.
For example: John.Doe@email.com might need to be entered as john.doe@email.com or JOHN.DOE@EMAIL.COM
If this doesn't solve the problem, then you may need to reset your password. (Note: This still requires using the correct capitalization.)
If you are unable to log in, have your Portal administrator, or a member of Trustly support, review your credentials and verify that the email address is correct and uses the expected capitalization. They can also send you a password recovery at that time.
For example: John.Doe@email.com might need to be entered as john.doe@email.com or JOHN.DOE@EMAIL.COM
If this doesn't solve the problem, then you may need to reset your password. (Note: This still requires using the correct capitalization.)
If you are unable to log in, have your Portal administrator, or a member of Trustly support, review your credentials and verify that the email address is correct and uses the expected capitalization. They can also send you a password recovery at that time.
