To reset the password for a Merchant Portal account, do the following:
- Open Merchant Portal.
- From your user drop-down menu in the upper right, select User Management.
- Locate the account that needs to be reset.
Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page. - Select Reset Password.
A Reset Password pop up displays. - Select Yes to confirm your request.
An email is sent to the user's email address with instructions to complete the reset.
The quick text, Password Reset, is available for use in your reply to the merchant.
