How do I report fraud?

To report fraud on your account, contact Trustly Support with one of the following pieces of documentation:

• Written confirmation from the merchant that fraudulent activity has occurred.
• A police report filed and obtained from your local police office. This must include details of the incident, including any and all dates and victim names.

Once you have obtained one of these documents, please contact us. Our advisors will ask you to provide the documentation and then open a fraud investigation. 

Note: We cannot open an investigation without one of the items above.