How can I contact Trustly’s North American support advisors?

Outside North America? If your bank is in the EU or elsewhere, please visit the Trustly EU Help Center. 

Have a question? The Trustly SmartBot is here to help, 24/7 — just click the AI Chat (Beta) button for answers to common questions such as:

• Bank compatibility ("Is my bank supported?")
• Withdrawal status ("Where is my money?")
• Decline reasons ("Why did my transaction fail?")

Need to talk with our North American support team? Click the AI Chat (Beta) button and ask the Trustly SmartBot to connect you to a live support agent by phone, chat, text, or email:

• Phone (Callback): To ensure you never have to wait on hold, we don't have a direct inbound phone line. Instead, we use a fast Callback system.
  Wait time: Less than 5 minutes.
• Chat: Connect with an advisor directly in your browser.
  Wait time: Less than 5 minutes.
• Text: Message an advisor from your mobile phone.
  Wait time: Less than 5 minutes.
• Email: Send us a message for a detailed reply straight to your inbox.
  Response time: Less than 4 hours.