For customers whose financial institution is in North America
Our advisors are ready to assist you 24 hours a day, 7 days a week by using the Contact us now button below. Contact options are as follows:
Phone
Submit a request to receive a call back from one of our advisors. We strive to reach all customers in less than 5 minutes.
Best when you want the immediacy and human connection of a phone call without the hassle of waiting on hold.
Chat
Connect to an advisor from your browser to receive help via chat. We strive to connect you to an advisor in less than 5 minutes.
Best when you're at the computer and want a quick resolution without committing to a phone call.
Text
Message an advisor right from your phone. Once you opt-in, we strive to connect you to an advisor in less than 5 minutes.
Best when you're on the go and want the ultimate convenience and asynchronous nature of a text message.
Email
Send an email using our contact form and receive an initial response in less than 4 hours.
Best when your questions aren't time-sensitive, or require detail and documentation.
For customers whose financial institution is outside North America
For our EU customers, those whose financial institution is outside North America, your support questions are managed by our Trustly EU support team. Visit the Trustly EU Help Center for answers to frequently asked questions, or to contact the EU support team.
