How can I contact Trustly’s support advisors?

Have you tried the chatbot? The Trustly SmartBot is here to help, 24/7 — just click the AI Chat (Beta) button for answers to common questions such as:

• Bank compatibility ("Is my bank supported?")
• Withdrawal status ("Where is my money?")
• Decline reasons ("Why did my transaction fail?")

Looking for a phone number? To ensure you never have to wait on hold, we don't have a direct inbound phone line. Instead, we use a fast Callback system.

To reach us by Phone, Chat, Text, or Email, click the Contact Us Now button at the bottom of this page. Once you click the button, fill out the form and select the option that works best for you: 

• Phone (Callback): We call you. No holding required.
  Wait time: Less than 5 minutes.
• Chat: Connect with an advisor in your browser.
  Wait time: Less than 5 minutes.
• Text: Message an advisor from your mobile phone.
  Wait time: Less than 5 minutes.
• Email: Send us a message to our team for a detailed reply to your inbox.
  Response time: Less than 4 hours.

Outside North America? If your bank is in the EU or elsewhere, please visit the Trustly EU Help Center.