What do I do if the One-Time Password (OTP) code doesn't arrive or doesn't work during Trustly SmartBot verification?

NOTE: Due to contractual obligations, customers who have ever used any of the following merchants will be unable to verify their identity via the SmartBot OTP, and should contact support directly instead:

• AT&T
• eBay
• Meta
• MoneyGram
• T-Mobile

If you are having issues receiving the OTP code:

• Ensure that the email you provided is correct and free of typos. The email field is also case sensitive.
• Check your spam folders.
• Ask the SmartBot to resend a new code.

If you receive an error when inputting the OTP code:

• Ensure that the code is correct and free of typos or extra characters.
• Ask the SmartBot to resend a new code and try again.

If you any of the above errors persist, please use the SmartBot to escalate the issue to our support team.