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About the Trustly SmartBot

What is the Trustly SmartBot?

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The Trustly SmartBot is a conversational AI tool created to solve your bank compatibility and transaction questions. It is available 24/7 and can provide instant answers to common questions such as:

  • Bank compatibility ("Is my bank supported?")
  • Withdrawal status ("Where is my money?")
  • Decline reasons ("Why did my transaction fail?")

The SmartBot can also escalate you to our live support team through chat, email, text, or a secure call me back system.

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