Error message when adding a bank account, "Sorry, we are unable to find an eligible checking or savings account at this time."

This error message occurs when there are no accounts found at the financial institution you've signed into that can be used with the Trustly products.


Error Selecting Bank

Use the suggestions below to resolve this message:


  • Verify that your accounts meet all the eligibility criteria as outlined in the article, Supported Account Types.
  • If your checking or savings account is new, wait at least 3 business days from the time it was opened to use it with Trustly.
  • Try a different financial institution.
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