Error message when adding a bank account, "Sorry, we are unable to find an eligible checking or savings account at this time."

This error message occurs when there are no accounts found at the financial institution you've signed into that can be used with Trustly. 

Use the suggestions below to resolve this message:

• Verify that your accounts meet all the eligibility criteria:
  • Personal checking, savings, and small-to-medium business accounts are eligible for use with the Trustly product.
  • The account must be accessible through the bank's online banking portal with username and password credentials.
  • Your account must be eligible for bank transfers.
  • Your account must have a positive balance, including pending transactions.
  • The currency of your bank account must be in the local currency.
  • Trustly does not support student or investment accounts at this time.
  • Prepaid account and prepaid cards are not eligible for use.
  • If your account has a monthly transaction limit, your transaction can not exceed this limit.
  • If your account has a minimum balance requirement, your transaction can not draw your account below any minimum balance requirements set by your bank.
• If your checking or savings account is new, wait at least 3 business days from the time it was opened to use it with Trustly.
• Try a different financial institution.