Why do I see multiple charges for the same deposit?

Trustly does not initiate duplicate charges. If you believe a charge to be duplicated, it may be due to any of the following:

• While gaming accounts are credited instantly for immediate play, it actually takes 1-3 business days for the money to fully leave your bank account. Make sure to keep this timeline in mind when reviewing your financial statements.
• If there's insufficient funds in your account when the transaction finishes processing, the payment will fail. We will retry the transaction (once for consumers in Canada and up to twice for the USA). You will see these attempts listed on your bank statement, however since your original transaction failed they are not duplicate charges.
• In the event of insufficient funds, Trustly will apply an NSF fee. This is a separate transaction and not a duplicate charge.

For further clarification or concerns, reach out to our support team through the AI Chat (Beta) button.