How do I determine customer debt in the Merchant Portal?

The "Has Restrictions?" field in the Merchant Portal indicates whether a consumer has outstanding debt at the time of a new transaction attempt. Review the field as follows:

1. Open Merchant Portal.
2. Search for the customer and select their most recent transaction attempt.
   Note: Because each transaction is reviewed individually, older records only show past data and may not reflect the customer's current status.
3. Navigate to Transaction Details, then to the Customer section and review the "Has Restrictions?" field:
   • If the value is Yes: The consumer should be directed to Trustly Support to resolve the issue.
   • If the value is No: The account is in good standing.