How do I resolve the error "This payment was unsuccessful, please check the details or try another payment method" during payment of an amount owed to Trustly?
If this error occurs while attempting to resolve an outstanding debt with Trustly, please check the following:
- Ensure that the card you are using is a debit card with the Visa, MasterCard, or Discover symbol.
- Verify that the card is current with an expiration date in the future.
- Check the CVV code on the back of the card.
- Confirm the amount is within your bank's accepted debit limits.
Note: You may have a transaction limit, a daily limit, or both. - Ensure you have funds available in your account, accounting for possible pending items.
If you still receive the error, please contact your financial institution for further details. If they are unable to assist, please contact our support team using the AI Chat (Beta) button below.
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