Blurred silhouette of a person behind vertical frosted glass with green hues.

Better answers, faster!

Take our guide on the main Help Center page.

Try it now!
Try it now!
No items found.
Business Help CenterPersonal Help Center
Error: This payment was unsuccessful...

How do I resolve the error "This payment was unsuccessful, please check the details or try another payment method" during payment of an amount owed to Trustly?

Copy link to clipboard

If this error occurs while attempting to resolve an outstanding debt with Trustly, please check the following:

  • Ensure that the card you are using is a debit card with the Visa, MasterCard, or Discover symbol.
  • Verify that the card is current with an expiration date in the future.
  • Check the CVV code on the back of the card.
  • Confirm the amount is within your bank's accepted debit limits.
    Note: You may have a transaction limit, a daily limit, or both.
  • Ensure you have funds available in your account, accounting for possible pending items.

If you still receive the error, please contact your financial institution for further details. If they are unable to assist, please contact our support team using the AI Chat (Beta) button below.

Was this article helpful?

Please select a reason for your feedback or provide a comment before submitting.

What would make this article more helpful to you?
0
/1000
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Thank you for your feedback!

Something went wrong. Please try again later.

Thank you for your feedback! You can submit another response tomorrow.

Contact our North American support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact us now
Contact us now
AI Chat (Beta)