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How do I resolve the error "Sorry, something went wrong" during the process of authorizing my accounts or transactions with a merchant?
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We apologize for any inconvenience caused by the inability to complete your identity verification. To resolve your issue, please:
- Sign in to another bank
- Try again later
If the error persists, please contact our support team for help.
This is a general error that occurs when the verification process is unable to continue. There isn't one set cause for this generic error.
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