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Why don't I see failed transactions or amounts I owe in the Consumer Portal any longer?
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In some cases, Trustly sends incomplete transaction back to your bank to retry the payment. When that occurs, the debt may not be viewable in the portal. This reprocessing occurs twice in the United States and once in Canada.
We apologize for the inconvenience. If you need to pay for or obtain information about a returned transaction that is no longer shown in the Consumer Portal, contact our support team using the AI Chat (Beta) button below.
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