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Why am I being prompted to re-authenticate my bank account with a merchant?
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There are various reasons why you may have to re-authenticate an already connected bank account, such as:
- Technical changes or disruptions from the merchant or financial institution
- Updated user credentials
- Implementation of multi-factor authentication (MFA)
- Routine data refreshes
When prompted, simply log back into your bank account as usual to re-authenticate and continue transacting.
If you need more help, contact our support team using the Get Help button.
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