Published

October 23, 2025

October 22, 2025

ACCESSIBILITY STATEMENT

Table of content

Legal Hub

At SlimPay SA, we are committed to providing banking services accessible to all debtors, including people with disabilities. We ensure that everyone can access and use our services independently and with dignity. This commitment aligns with our values and our legal obligations under Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (the "European Accessibility Act" or "EAA").

This section describes how we comply with the relevant accessibility requirements set out in Annex I of the EAA. We also describe known accessibility issues and how you can report them to us so we can resolve them.

1. Our Commitment to Accessibility

We are committed to designing, developing, and providing our banking services to optimize their foreseeable use by people with disabilities. This includes:

  • Inclusive Design: Integrating accessibility considerations from the earliest stages of service and product development ("accessibility by design").
  • Continuous Improvement: Regularly reviewing and updating our services to improve accessibility.

2. How Our Services Meet Accessibility Requirements

Our service delivery process, including our digital platforms (payment tunnel, parts of our website considered part of the product) and physical contact points (customer support), is designed to meet accessibility requirements. We primarily adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the harmonized European standard EN 301 549, which defines technical accessibility criteria for Information and Communication Technology (ICT) products and services. Additionally, we apply the harmonized European standard EN:17161 applicable to a digital environment. Specifically, we meet the following key accessibility requirements, in accordance with Annex I of the EAA.

2.1. Digital Services (Website, mobile applications, online banking):

  • Perceivable:
    • All information is made available through multiple sensory channels (e.g., text, visual, auditory).
    • Text content is presented with adequate size and contrast, and adjustable spacing.
    • Non-text content (images, videos) is accompanied by alternative text descriptions or audio captions/descriptions, where appropriate.
    • Our website and applications are compatible with screen readers and other assistive technologies.
  • Operable:
    • All functionalities can be operated via keyboard navigation without requiring a mouse.
    • Users are given enough time to perform tasks and respond.
    • Our interfaces are designed to avoid triggering photosensitive seizures.
    • We offer clear and consistent navigation structures.
  • Understandable:
    • Information is presented in an understandable manner, using clear and simple language.
    • Consistent layouts and predictable behavior help users navigate and understand our services.
    • Form fields have clear labels and instructions.
  • Robust:
    • Our digital content is developed using standard-compliant code to ensure compatibility with current and future assistive technologies.

2.2. Identification, Security, and Payment Features:

We ensure that all identification/electronic signature methods integrated into our offerings are perceivable, operable, understandable, and robust for all users.

In some cases, you may be redirected to your bank to make your payment or part of it. For more information on your bank's compliance with accessibility requirements, please consult its accessibility statement.

2.3. Support Service

Our support service complies with EN:301 549 (WCAG 2.2 AA) and EN:17 161 standards. We have conducted a thorough self-assessment and engaged independent accessibility experts to evaluate our support services. We continuously work to maintain and improve the accessibility of our services.

We have taken the following steps to ensure the accessibility of our support service:

  • Design and Development: Our support website and online forms are designed and developed with accessibility in mind, in accordance with WCAG 2.2 AA guidelines. This includes features such as:
    • Clear and consistent navigation.
    • Sufficient color contrast.
    • Adjustable text size.
    • Keyboard navigation support.
    • Descriptive alt text for images.
    • Appropriate heading structure.
    • Accessible form fields with clear labels and error handling.
  • Alternative Communication Channels: In addition to our online self-service options, we offer multiple communication channels to meet diverse needs, including:
    • Email support
    • Chat support
  • Staff Training: All support staff receive training on accessibility awareness and best practices for interacting with users with disabilities. This includes understanding the use of assistive technologies and clear, concise, and empathetic communication.
  • Assistive Technology Compatibility: Our support website and online tools are tested for compatibility with common assistive technologies, including screen readers (e.g., JAWS, NVDA, VoiceOver), screen magnifiers, and speech recognition software.
  • Plain Language: We use simple and easy-to-understand language in all our support communications and documentation.
  • Feedback Mechanism: We provide an accessible way for users to report accessibility barriers and provide feedback on their experience.
  • Regular Audits and Testing: We conduct periodic accessibility audits and user tests, including considering feedback from people with disabilities, to identify and resolve potential issues.

2.4. Information Provision:

All information provided to our customers, including that contained in our Terms and Conditions, service descriptions, and contractual information, is made available in accessible formats. This means:

  • Available through multiple sensory channels.
  • Presented in an understandable and perceivable manner.
  • Provided in text formats that can be used to generate alternative assistive formats (e.g., for braille or synthetic speech).
  • Accompanied by alternative presentations for non-text content.

3. Service Delivery Process and Monitoring

We have established and implemented processes to ensure the ongoing compliance of our services with the applicable accessibility requirements of the Swedish Accessibility Act and the European Accessibility Act. This includes:

  • Regular Audits and Testing: Conducting periodic accessibility audits, including automated and manual testing, of our digital platforms and other service contact points.
  • Integration of User Feedback: Integrating feedback from users with disabilities to identify and eliminate accessibility barriers.
  • Internal Review Mechanisms: Maintaining internal review procedures to verify that all updates or new features introduced in our services meet accessibility standards before deployment.
  • Incident Management: Promptly addressing any reported accessibility issues with dedicated support and remediation processes.

4. Staff Training

Our employees regularly receive training on accessibility and the use of accessible services and products. This ensures they can effectively support all customers and inform them about our accessibility features.

5. Feedback and Support

We are committed to continuously improving the accessibility of our services. To date, we are not aware of any non-compliant content. If issues are identified, we are committed to resolving them promptly. If you encounter accessibility difficulties while using our services, or if you have suggestions for improvement, please contact us at:

We will respond promptly to all accessibility feedback and take appropriate action to address your concerns.

6. Supervisory Authority

If you notice any accessibility issues on this site, please feel free to give us your feedback. If we do not respond within 1 month, you will be entitled to inform the supervisory authority.