Automated onboarding and accurate monthly billing
Trustly's smart verification streamlines onboarding and simplifies monthly collections, turning routine utility payments into opportunities for enhanced satisfaction and operational efficiency.
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Join 800 brands around the world using Trustly
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How utility providers win with Trustly
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Convenient sign-up
Automatic setup without data entry. Eliminate form fields for streamlined customer onboarding.
Lower payment fees
Efficient payment rails give you one of the lowest transaction rates out there.
Improve cash flow
Boost payment success by predicting the best days to collect funds.
Reduce fraud
Instantly collect the first payment and verify customer account data in one flow.
Case studies
Reliable payments for essential services
Deliver a seamless consumer experience. Trustly enables single or recurring payments, simplifies refunds and enriches every transaction with banking data.
Recurring Payments for utilities
Does recurring billing sometimes feel like a recurring headache? You need an excellent new-customer experience, but one wrong digit during signup means costly payment failures.
Trustly Recurring Payments eliminates these challenges with an efficient sign-up flow that automatically verifies account details and dramatically improves success rates.
- Automated checkout with data verification
- Intelligent processing maximises payment success rates
- Pay cents for every transaction, not percents
Payout for utilities
When refunds or credits are due, customers don’t like waiting for the funds. Reduce the wait and cut down on your support tickets.
Trustly Payout allows you to instantly issue compensations or refunds to customer accounts anywhere.
- Instantly issue funds directly to customer accounts
- Reach 30+ markets with one integration
- Dramatically improve customer satisfaction
Data Services for utilities
Streamline your operational workflow, maintain compliance and move beyond outdated paperwork requirements.
Trustly delivers efficient, simplified onboarding. Use Open Banking data to verify credentials, evaluate applicants and establish customer accounts—all in one seamless process.
- Trouble-free user onboarding with integrated KYC
- Unintrusive data gathering
- Minimise fraudulent activity by assessing user accounts
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Payment experts
More payment success
Trustly achieves remarkable 99.6% payment completion rates by partnering with high-performing banks in each market. Our Smart Routing technology constantly monitors bank performance and automatically redirects transactions to ensure success.
Optimised fraud defense
Each transaction undergoes advanced authentication while our risk assessment uses real-time banking data, eliminating frustrating false declines and expensive chargebacks—all while maintaining a low 0.012% fraud rate.
Unlock new options
Combine one-off fees with monthly billing. Support user flows for both recurring and instant one-off payments—all in one go.
Tech and risk
Integration with support
Access Trustly through major payment service providers or connect directly with our API. Comprehensive developer documentation and our dedicated merchant team support your implementation journey.
Reliability you can trust
Trustly offers continuous merchant assistance with 99.95% service availability, providing transparent reporting whenever service interruptions occur.
Security at every level
We maintain rigorous security standards throughout our operations. As a regulated financial provider, we work under governmental supervision with ISO 27001 and TüV certifications.
Finance teams
Lower payment costs
Trustly keeps transaction costs low with efficient rails and no middlemen. You pocket the savings.
Get paid faster
Take the first payment at sign-up. We collect on optimal days, and transactions typically settle in seconds to boost cash flow and simplify reconciliation.
Process all currencies
We support over 20 currencies and can settle locally or in your home currency—all without extra FX fees.
No second chances to win trust
We want to make it easier than ever for your customers to keep their lights on and homes heated—and we never sacrifice security to do that.
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Keep the conversation going
You’re one step closer to transforming the experience your customers have with you.
