Reduce lost payments with Pay & Repeat
Lower recovery costs and cash flow delays by confirming the first payment upfront and setting up Direct Debit in one flow.
Verified accounts. Successful recurring payments.
Reduce risk with first-payment collections
Lower recovery costs
Better cash flow visibility
Improved customer onboarding
All in one single flow
1 / 4
Customer signs up
The customer selects their bank and begins one connected journey.
Confirm the first payment
The upfront payment is authenticated through the customer’s bank.
Setup Direct Debit
Verified account details are used to create the Direct Debit mandate.
Start the service
First payment confirmed, and future recurring payments are ready.
.svg)
Direct Debit stability. Securer start.
Traditional Direct Debit
With Pay & Repeat
Onboard first - Start the customer relationship before the first payment is confirmed.
Confirm first - Secure the first payment upfront.
Wait for collection - Direct Debit gives you permission to collect later.
Set up once - Use one flow for the first payment and future Direct Debit collections.
Carry the risk - You may give access while the first payment is still pending.
Start stronger - Onboard with payment confirmed and verified details in place.
Recover later - Your teams chase, fix and reconcile if the payment fails.
Recover less - Spend less time chasing failed first payments.
How it improves your business
FAQs
What is Pay & Repeat?
Pay & Repeat is a Trustly solution that combines an instant upfront payment with Direct Debit mandate setup in a single connected flow, so a business never extends service on an unconfirmed account. It's designed to strengthen recurring payments from the very first signup.
How does the Pay & Repeat flow work?
The Pay & Repeat flow is simple: the customer completes a secure upfront payment via Pay by Bank, the verified account details are used to create the Direct Debit mandate, and the first payment is confirmed with future payments ready to go.
Why do first payments on a new Direct Debit often fail?
With a traditional Direct Debit, the customer relationship begins and service may even start before the mandate has even been confirmed as valid. The Direct Debit mandate creation process can fail if incorrect details are provided and confirmation can take days to arrive.
How is Pay & Repeat different from traditional Direct Debit?
With a traditional Direct Debit, the relationship and service can start even before the mandate is confirmed as created, let alone the first payment confirmed so any failures mean recovery work after the fact. With Pay & Repeat, the first payment is confirmed before service starts, using that same connected flow to set up the Direct Debit mandate.