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Security & Fraud

How to report phishing or suspicious emails.

I was scammed — what should I do?

How does Trustly work to prevent fraud?

I don’t recognize a payment — could it be fraud?

How long does it take to activate?

What happens when I activate a gambling block?

How do I lift my gaming block or unblock my account?

I want to block myself from using Trustly for gambling.

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Trustly Group AB (corporate identity number 556754-8655) is an authorized Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). Trustly Group AB conducts payment services in accordance with the Swedish Payment Services Act (2010:751) and Directive (EU) 2015/2366 on payment services (PSD2) and can provide cross-border payment services within the EU/EEA. Trustly UK Limited is an Authorised Payment Institution and is regulated by the UK Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (Firm Reference Number: 1005703).

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