Help CenterRefunds & Withdrawals
Can Trustly cancel or reverse a payment?

Can Trustly cancel or reverse a payment?

Trustly cannot initiate refunds or cancel transactions.

If you’d like to request a refund or cancel a payment, you’ll need to contact the merchant directly. They’ll be able to review your request and take the next steps.

Was this article helpful?

Please select a reason for your feedback or provide a comment before submitting.

What would make this article more helpful to you?
0
/1000
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Thank you for your feedback!

Something went wrong. Please try again later.

Thank you for your feedback! You can submit another response tomorrow.

Fill out support form

Our European support team is available to help you seven days a week, and we usually respond within 24 hours.
Chat online with our customer service team during our opening hours:
- Monday to Friday: 09.00 - 16.30 CET

Contact us now