How Virgin Media 02 changed onboarding forever.

Learn how to make onboarding effortless.

Watch Johan Tjärnberg (CEO, Trustly) and Abraham Georgakarakos (VP Digital & E-commerce, Virgin Media O2) share how Trustly's direct bank connections and real-time data intelligence helped Virgin Media 02 rebuild onboarding from the ground up.

See how one of telecom's biggest conversion blockers was eliminated with a single automated payment flow-turning a slow, manual process into a seamless experience customers actually prefer.

Discover how Virgin Media O2:

• Cut onboarding time by automating direct debit setup.
• Reduced fraud and failed mandates using verified bank data.
• Got nearly 60% of users to opt to automate their direct debit during the initial rollout.
• Lowered operational costs by fewer failed payment setups and less back-office rework