Security & Fraud

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Security & Fraud
Payment Issues
Refund Issues
Gambling Blocks
Missing Payments
How to report phishing or suspicious emails.
I was scammed — what should I do?
I don’t recognize a payment — could it be fraud?
Why do Trustly require access to my bank account for X days.
Why do I need to verify with BankID?
What banks are supported?
Why isn’t my bank showing in the list?

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* You can easily find this information in your internet bank by viewing the detailed transaction history. To help us assist you more quickly, we may need additional information to verify the payment in question. Please send us a complete proof of payment. The information we typically require includes: Sending account number, Amount, Date of transfer and Reference number.

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Trustly Group AB (corporate identity number 556754-8655) is an authorized Swedish payment institution under the supervision of the Swedish Financial Supervisory Authority (Finansinspektionen). Trustly Group AB conducts payment services in accordance with the Swedish Payment Services Act (2010:751) and Directive (EU) 2015/2366 on payment services (PSD2) and can provide cross-border payment services within the EU/EEA. Trustly UK Limited is an Authorised Payment Institution and is regulated by the UK Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 (Firm Reference Number: 1005703).

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